Nokia's Response

Dear Mr. Lim,

Thank you for emailing Nokia Careline.

Please allow us to assure you that your experience in this instance is not typical of Nokia’s level of product reliability and customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

We regret to hear that your concerns were not addressed sooner and apologise for the inconvenience you have experienced in order to have your Nokia mobile phone repaired.

Therefore, we would appreciate it if you could either revert or contact us on the number below to provide us with the following information, which would be required in order for us to investigate the issues that you have raised:

1) The name & location of the Authorised Service Centre (ASC):
2) The job reference number stated on the repair sheet given to you by the ASC:
3) The IMEI number of your phone. (This is a 15 digit serial number located on the repair sheet given to you by the ASC):
4) The date your phone was booked in:
5) Your contact number:

Please note that we will revert back to you with an amicable solution.

We apologise for the inconveniences caused and we greatly appreciate your patience.

For further assistance, please contact the Nokia Singapore Helpdesk between the hours of 08:30 - 00:00.
The helpdesk is operational seven days a week, 365 days a year.

You can contact our Technical Support Executives on:

Singapore Careline number : 6822 8888

Thank you for your continuing support.

To assist us in improving our services please use the following link:
https://digiumenterprise.com/answer/?sid=42955&chk=EPHPXYH6

Kind regards,

Anne Manuel
Nokia Careline


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I replied. Let's see whether they call me tomorrow, and whether I get an acceptable solution. Still furious.